Return Policy
Eligible items may be returned for Store Credit only. Returns must be returned within 15 days of the ship date received. Auntie La La's will not accept any returns after 15 days.
- Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Auntie La La's and product tags attached.
- Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit.
- If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
- We recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given return credit.
Exchanges
We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time.
However, simply return your package by following the normal return procedure. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item.
* Please note: Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility.
Once we receive your package, we will email you with a store credit code in the amount of your item.